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Dos and Don’ts of Social Media Auto Dealership Marketing

Posted on: August 17th, 2012 by credit

Social media is now esteemed as one of the most powerful marketing tools in the Internet. Dealerships love it for its rapidness in sharing information and the interconnectedness of numerous networks. Social media has also proven its capability to boost dealership sales. Marketing auto dealerships through social media is indeed a trend in the industry that’s keeping the environment highly competitive, provided that it is done rightly. Look at the following dos and don’ts of marketing auto dealerships through social media.

Do provide relevant and engaging content.

Social media marketing is still, in a way, all about content—articles, photos, videos, and graphics. Content has to be relevant to the needs and interests of your prospects and customers. Things like car reviews, dealership promos, inventory updates, event announcements, news, photos of happy customers at the dealership, and high-quality video testimonials are excellent content. Content must also be engaging. Be creative and persuasive with whatever you post on your pages.

Do respond to your followers/fans.

Whether you like it or not, people online react to your posts. Generally speaking, people either like or hate what they see. Whatever the reaction is, your voice needs to be heard. Reply to comments, likes, tweets, etc. If you encounter a very unhappy customer or prospect, don’t deal with him angrily. You can opt not to react or if you have already responded to him, call off the conversation. In addition, make your responses personal and quick. It is obvious that late responses are less appreciated.

Don’t use social media for sales and sales alone.

It’s true that social media can boost your sales; however, it is rather the effect than the result of your social media marketing efforts. Believe it or not, online car shoppers know if they are just being sold to or genuinely helped. Of course, they appreciate the latter than the former. If you are using social media as sales generator, then you are doing it all wrong. Social media, from its name “social”, is basically used in businesses to build relationships rather than sell. Focus on sales and watch your prospects shy away from your dealership, or worse, from the brand that you carry.

Don’t ditch social media.

It was pointed out earlier that marketing auto dealerships through social media is a trend in the industry. It is therefore a big mistake to lag behind and not keep pace with your competitors. If you have not yet included social media in your dealership marketing strategies, you are missing out on a lot of opportunities for growth. Social media does not only help you reach out to prospects and customers but also make your dealership more visible and popular to your target market.

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